Information Collection

Information Collection

A. Information You Provide We collect information you provide directly via the use of the Services. The data we collect may include data (whether alone or in combination) that identifies you personally. The categories of information we have collected in the last twelve (12) months include the following:

  • Account Data. When you join Nbparents, we ask for credentials (usernames, passwords, personal credentials, and similar security information used for authentication and account access) and profile information, including name or publicly posted name from a linked account (such as Facebook, Google, or Apple), email address, phone number, and postal address. We collect information about your interests, favorites, and preferences, such as the Classes and Activities you can or wish to be involved with (as an Educator or as a Parent or Learner) and keep a history of your Classes and Activities. Learners will submit a video recording for verification to activate their account and participate in Classes. All live Classes are recorded, and cameras are required to be on for at least a portion of the Activity for the safety of all Learners. Where necessary, an account may require a separate contract to be in place.
  • Content Data. We collect information about the: (i) Classes, Activities, or other Services for which you or a Learner engage in; (ii) information you share, such as uploaded drawings or photos, video and audio, and the history of activity in and with Nbparents; and (iii) feedback you send us and Class or Educator reviews you write, or questions and information you provide to customer support. We also collect the content of your messages and communications as necessary to provide you with the Services you use. For example, if you chat with another user through the Services, we need to collect the content of that chat to display it to you and the other user as you direct.
  • Demographic Data. In some cases, such as when you register or participate in optional surveys or quizzes, we collect demographic information such as your age, birth date, gender, pronouns, household income, and country.
  • Payment Data. If you make purchases, we use third-party payment processors (e.g., Stripe, Apple Pay, Google Pay) to collect data necessary to process your payment, such as your name, payment instrument, billing address, transaction numbers, and information about the Services purchased. Nbparents does not store nor process this data. If we make payments to you (via Paypal), we collect your financial account information, if necessary, payment details, and information about our payments, such as the reason or history. We also use payment information to detect or prevent fraud.
  • Referral Data. We collect data about your referrals if you provide others with your referral code(s) and invite others to join the Services.
  • Promotion Data. To participate in some of our sweepstakes, contests, or other promotions ("Promotions"), you may be asked to provide an email address or screen name so that we can let you know if you won a prize. We may also request your name and home address to send you products or information by regular mail. Additionally, if you win a prize that requires tax reporting, we may collect your Social Security Number or Taxpayer Identification Number via a W9 form or other necessary tax documentation, in compliance with applicable laws and regulations.
  • Online Survey Data. To improve the user experience of our Services, we may employ online surveys that ask visitors to volunteer information about themselves and provide us feedback about why they visit our Services, suggestions for improvement, and enable us to provide better recommendations within the Services.
  • Customer Support Data. When you contact customer support, you may be asked to provide us with information such as your name, telephone number, address, and email address. We collect this information as part of our customer support efforts, including through chatbots via third party. This information is used to confirm your identity, respond to your inquiries or comments, serve as internal training, and assist us in providing better services.
  • Sensitive Data. "Sensitive data" has different meanings depending on the context and jurisdiction. In some jurisdictions, information from a child may be considered sensitive information itself. Such sensitive data is handled with the utmost care and processed only when necessary, with explicit consent, or as required by law. You or a Learner may voluntarily provide sensitive information, such as racial or ethnic origin, financial information, health or disability information included in forms, messages, or with a complaint or concern. Learners may also be enrolled in special classes offered to learners with disabilities, and Educators may volunteer their disabilities within a class. Educators and Learners are otherwise not allowed to have discussions that may elicit or result in the sharing of sensitive information. Where they do learn sensitive information, they are not permitted to share that outside Nbparents or use it in an inappropriate way.
    • Fraud. If we suspect that a Learner is over the age of 18 (or in some cases, 21 years of age, for Learners specifically engaged through ESA state programs) or misrepresenting their identity, for the safety of other Learners, we may request proof of appropriate age or identity, such as a video clip or the Learner's birth certificate, passport, or driver's license. This documentation may contain sensitive data such as full date of birth, place of birth, and government ID numbers. We only retain the information necessary, such as date of birth.
    • Background Check Information. Educators and potential employees must provide information as part of our background check process, including criminal history information, professional education and qualifications, work history, references, and teaching abilities. We provide separate notices and consent forms before performing background checks.

Whatever the activity, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives. If you do not want to submit certain information when requested, you may not be able to access certain areas of our Services or take advantage of certain features of our Services. B. Information Collected Automatically We automatically collect information when you use our Services. The categories of information we have automatically collected in the last twelve (12) months include the following:

  • Service Use Data. We collect data about the features you use, the products or services you view and purchase, the time of day you browse, and information regarding your interaction with the Services. This also includes your usage information, such as search terms, items you click on, error messages, and the web pages you visit.
  • Device, Connectivity, and Configuration Data. We collect data about the type of device or browser you use, location derived from your IP address, your device's operating software, regional and language settings, push notification settings, mobile device identifiers, and other similar information.
  • Video Data. Our Services allow you and Learners to activate the camera on your devices to participate in Classes, Activities, and engage with other Learners and Educators. Some information collected is for Learner safety, such as video evidence that the person in the Class and/or Activity other than the Educator is a child. You may be denied access to Classes and/or Activities if you refuse to provide a video. You can participate without providing any identified voluntary information, but you must provide the required information to use the Services. We may also use the information provided to us to prevent fraud. In general, we use this information to provide the Services, customer support, and to improve our platform and Services. We will not use the video data for any other purpose or share or disclose the video data with anyone outside of our Services, except where necessary for us to comply with our legal obligations, to protect our rights or those of anyone else, or where otherwise instructed by you.

We use a variety of technologies, both existing and emerging, to collect this data ("Tracking Technologies"), including the following:

  • Log Files. Log files record website activity and gather statistics about web users' browsing habits. These entries help us determine (among other things) how many and how often users have visited our Services, which pages they've visited, and other similar data. We also use log file entries for our internal marketing and demographic studies to continually improve the Services.
  • Cookies or Browser Cookies. Cookies are pieces of information placed on your device when you visit a website that act as a unique tag to identify your browser. We use "cookies" to enhance your experience of our Services and to help us understand how you interact with our Services. For example, a cookie may allow us to remember certain things based on your IP address, such as the time and duration of your visits, how you navigated through our content, and where you exited a particular site. For information about how we use cookies, please see our Cookies and Similar Technologies for Data Analytics and Ad Targeting on Nbparents Page. We do not knowingly track children or collect data from third-party ad trackers on Learners.
  • Session Recordings. Session recordings capture your interactions with websites you visit, including taps, scrolling, clicks, mouse movements, keystrokes, and other types of interactive actions. We may use session recordings to understand how you navigate and use our Services and to improve your experience on our Services.
  • Do Not Track Signals. Your browser settings may allow you to automatically transmit a “Do Not Track” (“DNT”) signal to online services you visit. Note, however, that there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we currently do not monitor or take action with respect to DNT signals.
  • Clear GIFs. Clear GIFs, sometimes called "pixel tags" or "web beacons," are file objects, usually a graphic image such as a transparent one-pixel-by-one-pixel GIF, that are placed on a web page, advertisement, or in an email message. The GIF may tell us the IP address of the device that fetched our page, the URL of the page the GIF is on, the time the page was viewed, the type of browser used, and it can also identify a previously set cookie value, and how and where a user accessed a website. We may use this information to count visitors across our Services and understand how they navigate and use our Services.
  • Location-Identifying Technologies. GPS, WiFi, Bluetooth, and other location-aware technologies may be used to determine your device's location, sometimes precisely. Location data may be used for purposes such as verifying your device's location and delivering or restricting relevant content and advertising based on that location.
  • Voice Processing Technologies. Voice processing technologies collect audio through the microphone on your device to effectuate an instruction or request by you. We will only collect audio with your consent. We will only maintain the audio long enough to complete your instruction or request and then immediately delete it. We may use non-audio data associated with the collection for additional purposes such as data analytics and in accordance with this Privacy Policy.
  • App-Specific Technologies. Our apps include app-specific technologies, such as SDKs and APIs provided by third parties. An SDK is code embedded in an app that sends information about your use to a server and is, in effect, the app version of a GIF. The information collected through such technologies often includes your mobile Ad ID.

For further information on how we use Tracking Technologies and your rights and choices regarding them, see the Technology Integrations & Social Media and Your Rights & Choices sections below.

C. Information from Other Sources We also obtain information about you from Customers or potential Customers, Partners, other third-party sources, or vendors. The categories of third-party sources from which we have collected information in the last twelve (12) months include the following:

  • Information from Partners. Nbparents partners with other organizations, such as schools, non-profits, and employers, to provide services. In general, these Partners would provide your information to us for you to participate in Classes or Activities in which they have control (such as schools) or where they are offering the Services to you as a joint effort. Partners will likely provide you with specific information when the relationship is set up, especially if they have control over the Classes or Activities. If so, you need to look at their privacy notices for how they handle your information. We also partner with technology companies to provide services jointly. In some cases, you need to create an account with the partner to use their services, and when you link your account there with your account with us, they may provide us with your information.
  • Information from Vendors. We may sometimes purchase (or lease) data from third parties for certain reasons. We don't know how these third parties get your data, but it is generally through advertising services or other companies you have used who are able to share your information. We rely on these third parties to represent that they legally obtained your data. We do not sell that information but may share some information with our vendors. For example, if we buy a mailing list of parents in a certain area, we will share those addresses with a vendor who may print and mail the postcards. The data we get may be just on a group of people where we provide characteristics we want, or we may provide the names (not on Learners) to get more information on them, such as addresses for marketing materials or for reporting an event to the local agencies.
  • Information from Other Third Parties. At times, you may log in to our Services using a linked account, such as Facebook, Apple, or Google. We make sure that you are able to do this, but it does mean you may be providing us with more information about you. You should check the privacy notices of these providers to see what they share with us. We may also get information from third parties if you use them in Classes or Activities. We try to control the use of third-party tools, but we are not perfect.
  • Information We Create or Generate. We infer new information from other data we collect, including using automated means to generate information about your likely interests, preferences, or other characteristics ("Inferences"). For example, we infer the class subjects your family may be interested in from searches you may perform. We may also infer your general geographic location (such as city, state, and country) based on your IP address. Where we obtain information from sources other than you, such as through partners, employers, third parties, or social media, we may combine these sources to have one extensive view of individuals engaged with Nbparents. For example, you may have accounts through your school or employer, and also directly with Nbparents.